This page explains how to request a refund for purchases of "Photo Editor Pro" and "Photo Editor" (the "Apps") provided by CloudEx Inc. ("we", "us", or "our"). The Apps are paid for in one of two ways:
- Photo Editor Pro — a paid app that you buy on Google Play. Every feature is available from the start, and there are no in-app purchases.
- Photo Editor — the trial version. You can use every feature for 2 days; after that, the app is locked until you unlock it with a one-time in-app purchase.
If you have any question about a refund, please contact us directly using the address below — you do not need to go through anyone else first.
Contact us for refunds
Email:
We respond to support enquiries within 3 business days, and within 24 hours for issues identified as urgent.
Our approach to refunds
Photo Editor Pro and the unlock in Photo Editor are digital content that you can use as soon as your purchase is complete. Because of that, we do not offer refunds for change-of-mind requests (you changed your mind after purchase, bought it by mistake, no longer need it, and the like). Refunds are likewise unavailable where the app works as specified but its features differ from what you expected. With Photo Editor you can try every feature for 2 days, so please try it fully before you buy.
That said, if the app does not work correctly from the time of purchase — for example, Photo Editor stays locked after you have paid for the unlock — we will issue a refund provided you contact us within 8 days of the original purchase.
Purchases made through Google Play
- Within 48 hours of purchase you can use Google's own refund request (Google Play app → your profile icon → Payments & subscriptions → Budget & history → the order → Report a problem). Requests made in that window are handled entirely by Google.
- For purchases past the 48-hour window that fall under “Our approach to refunds” above, please email us at the address above within 8 days of the original purchase. Please tell us which app you bought (Photo Editor Pro, or the unlock in Photo Editor). Including your device name, Android version, and the symptoms you are seeing helps us check faster.
- Please send your message from the Gmail address linked to the Google account you used to make the purchase. That address alone lets us locate your order — you do not need to find or send an order number.
- Once we confirm that your request is eligible, we will process the refund on our side. Depending on your payment method it may take several business days to appear on your statement. Google will also send you a separate confirmation email. If the unlock in Photo Editor is refunded, it is removed from that Google account, and once the app has confirmed this with Google Play, the app is locked again because its trial period has ended. Photos you have already saved to your device are not affected by a refund.
If the address you write from is not the one used for the purchase, please reply with the email address of the Google account used to make the purchase. Without it we cannot identify your purchase and cannot proceed.
Subscriptions
Photo Editor Pro and the unlock in Photo Editor are both one-time purchases. There are no subscriptions or recurring charges, so there is nothing to cancel and you will not be billed again. The 2-day trial of Photo Editor never turns into a purchase by itself: when it ends, the app is simply locked until you choose to buy the unlock. If you reinstall the app or move to a new phone, using the same Google account restores your purchase — you do not need to buy it again.
Which purchases this covers
This policy covers purchases of Photo Editor Pro and of the one-time unlock in Photo Editor made through Google Play. Purchases made through any other channel are not covered. The two are separate purchases: owning one does not unlock the other.
If you have previously received a refund for either of them, any subsequent repurchase of it is not eligible for a refund.
Effective Date: October 8, 2026